Effective and last updated:
CLE Restaurant Service ("CLE," "we," or "us"), based in Amherst, Ohio, provides commercial equipment repair and maintenance. This policy describes how we handle information connected with our website, service and career inquiries, and any CLE lead forms on Facebook or Instagram that link to this policy.
Information we collect
When you contact us, we receive the information you choose to share. Depending on your inquiry, this can include:
- Your name, company or facility, phone number, and email address.
- Your service address, equipment details, problem description, photos, and scheduling or access information.
- For career inquiries, your experience, certifications, resume, and other information you provide.
When you submit a service or career inquiry through this website, we send your form details to CLE by email using Resend, our email delivery provider. Our call and email links let you contact CLE through your phone or email provider.
Website hosting and security providers may process technical request information, such as your IP address, browser details, requested pages, and access times, to deliver the website and protect it from misuse.
How we use information
- Respond to inquiries, discuss equipment needs, and provide estimates or service information.
- Arrange and provide service, coordinate access, and communicate about appointments and work performed.
- Maintain customer communications, service history, and related business records.
- Review career inquiries and discuss potential work opportunities.
- Send information about CLE services where permitted and consistent with your communication preferences.
- Operate and protect our website and business, resolve disputes, and meet applicable legal obligations.
Who receives information
Information may be available to CLE personnel who handle your inquiry or service request, and to providers supporting our website, email, communications, scheduling, customer management, and business records. These providers process information as needed for the services they supply.
We may also disclose information when required by law or valid legal process, when necessary to protect rights or safety, or when you direct us to share it. Third-party platforms may also process information under their own privacy policies.
Facebook and Instagram lead forms
If you submit a CLE lead form on Facebook or Instagram, Meta makes the information you submit available to CLE. This may include your name, phone number, email address, and answers about your service needs. We use that information to respond to your request, discuss services, and follow up as described in this policy and any notice shown with the form.
Meta handles activity on its platforms under its own Privacy Policy. Any permission required for additional marketing communications is handled separately from this privacy notice.
Cookies and website tracking
CLE has not installed the Meta Pixel, Google Analytics, or other advertising trackers on this website. Hosting and security services may use cookies or similar technologies to operate and protect the site. Your browser provides settings to manage cookies.
If we add advertising or analytics tools, we will update this policy and provide any notices, choices, and consent mechanisms required for their use.
Retention and security
We retain information as needed to handle inquiries, provide services, maintain relevant business records, resolve disputes, and meet legal obligations. Retention depends on the type of record, the purpose for keeping it, and applicable requirements.
No website, email system, or method of transmission can guarantee complete security. Please share only what is needed for your inquiry, and do not send passwords, Social Security numbers, or payment card details by email or through a lead form.
Your choices and requests
You can contact us to ask about information you have shared, request access, correction, or deletion, or ask us to stop promotional follow-up. You can also use an unsubscribe option included in a marketing message. We may still need to communicate about an active service request or your account.
We may need to verify your identity before responding to a privacy request. We will handle requests in accordance with applicable law; some records may need to be retained for legal or legitimate business purposes.
Children's information
This website is intended for commercial customers and people contacting us about work. It is not directed to children under 13. If you believe a child has provided personal information to CLE, contact us so we can address it.
Updates to this policy
We will post changes on this page and revise the date above. We will provide additional notice when required by applicable law.